Support

shutterstock_141778333At Weidenhammer, we’re committed to your total satisfaction. We understand that technical support is a vital part of the customer experience, and want you to get the most from our software solutions long after the initial sale and implementation.

Weidenhammer is dedicated to ensure that every issue is resolved to your satisfaction, and we are here to support you throughout the process.  Our goal is to provide you with the best possible customer experience.

After implementation, as part of your annual product support agreement, you receive phone support services from 7AM – 7PM Eastern as well as the ability to utilize email or via an on-line customer portal if this is a better method for you to open an incident.  As part of the Annual Maintenance Agreement, you receive all Program Technical Fixes, “PTFs”, and enhancements to the products you own.

Weidenhammer has a number of staff members dedicated to supporting K-12 customers in various ways. (Phone support, state requirement development, programming, training, etc) Regionally, we have approximately 100 to 120 staff members dedicated to K-12 support, programming, and training services through our Certified Business Associates, or CBAs. Nationally, we have an additional 85 to 100 staff members dedicated to K-12 product development / enhancement / programming, support, and training services.  This represents nearly 300 professionals dedicated to K-12 development and support services.